1. General
By placing an order on this website, you agree to the following Terms & Conditions.
All products are handcrafted in Lebanon in limited quantities. Once an item is sold, we cannot reproduce it unless stated otherwise.
All products are handcrafted in Lebanon in limited quantities. Once an item is sold, we cannot reproduce it unless stated otherwise.
2. Product Availability
Because each piece is unique and produced in small batches, availability may change quickly.
If an item becomes unavailable after your purchase, we will notify you immediately and issue a full refund or offer an alternative.
If an item becomes unavailable after your purchase, we will notify you immediately and issue a full refund or offer an alternative.
3. Processing Time
Every order requires up to 15 working days to be prepared and shipped.
This timeframe covers production (when applicable), quality control, and packaging.
This timeframe covers production (when applicable), quality control, and packaging.
4. Shipping Policy
Local Shipping (Lebanon)
- Delivery within 2–5 working days after order preparation.
- Cash on Delivery (COD) is available but includes an extra $5 fee.
- Fragile or special-packaging items may require additional processing time.
International Shipping
- We ship worldwide.
- Delivery time varies depending on the destination (usually 5–12 working days).
- Customs duties, taxes, or import fees are not included and must be paid by the customer.
Shipping Address
Customers are responsible for providing accurate shipping information.
We are not liable for delays or lost packages due to incorrect addresses.
We are not liable for delays or lost packages due to incorrect addresses.
5. Payment Methods
We accept:
- Visa
- Mastercard
- COD (Lebanon only, +$5 fee)
- Bank transfer (when required for special orders)
All online payments are processed securely through our payment gateway.
6. Returns & Exchanges
Because our products are handmade in limited editions:
- We do not accept returns unless the item is damaged or defective.
- Exchanges are assessed case by case and must be requested within 48 hours of delivery.
- The item must be unused, in original condition, and in original packaging.
7. Custom & Personalized Orders
Customized items cannot be returned or exchanged.
Production time for personalized pieces may exceed standard processing time.
Production time for personalized pieces may exceed standard processing time.
8. Data Privacy
We do not share or sell your personal data with third parties.
Your information is used only to process your order, improve your experience, or contact you regarding your purchase.
Your information is used only to process your order, improve your experience, or contact you regarding your purchase.
Data we collect:
- Name
- Email
- Phone number
- Shipping address
- Payment details (processed securely; we do NOT store card information)
9. Intellectual Property
All designs, illustrations, images, logos, and content on this website belong to Joumana Dagher.
Reproduction, duplication, or commercial use without written permission is strictly prohibited.
10. Order Cancellation
Orders can be cancelled within 12 hours of placing them, unless the item is already in production or personalized.
11. Warranty
Our products are crafted with care and high-quality materials.
However, natural variations in leather and fabric are not considered defects — they are part of the uniqueness of each piece.
However, natural variations in leather and fabric are not considered defects — they are part of the uniqueness of each piece.
12. Contact
For any questions or support:
📧 info@joumanadagher.com
📱 +961 3 232 744
📧 info@joumanadagher.com
📱 +961 3 232 744